Privacy Policy

Mentor Hotline Privacy Policy

1. What does this Privacy Policy cover

1.1. This privacy policy explains how Fetola Mmoho (Pty) Ltd, through its Mentor Hotline (herein after referred to as “Fetola”, “us” or “our”) collects, uses and shares your personal information, which also includes all organisational information.
1.2. This privacy policy does not apply to the practises of any company that Fetola does not own or control or to any person that Fetola does not employ or manage.

2. Collection of Personal Information

2.1. Fetola collects the personal information of its users when:
a. You visit our website, through use of cookie technologies;
b. You register your profile on the Mentor Hotline website;
c. You complete any questionnaires and/or forms on the website;
d. You subscribe to our website communications;
e. You respond to a survey;
f. You communicate with any of our business partners, trainers, Mentors, Mentees and consultants through the website;
g. You participate in chats or forums hosted on this website.

2.2. Fetola will collect and use the following kinds of information:
a. All personal information that you provide when registering your user profile on the website;
b. Information relating to your use of our website;
c. Information about communications and transactions that take place through this website;
d. Information that you provide when subscribing to the website services and other communications;
e. Information that you post during chats and forums.

2.3. Fetola may collect information about you from our business partners with which you have a service relationship.

2.4. Fetola may receive personal information from third parties, when you authorise such third parties to authenticate or identify you to Fetola or sign in to the Mentor Hotline website using credentials from a third party service.

3. Use of Personal Information

Fetola will collect your personal information for the following general purposes:
a. To administer the website;
b. For identification and authentication of the user to enable your access to and use of website services;
c. To provide and improve services that you have registered for;
d. To contact and communicate with users;
e. To send you marketing and promotional communications;
f. To do research, analysis and reporting;
g. To help determine which users have access to certain content, services or resources we offer;
h. To obtain information relating to your use of our website;

4. Confidentiality

Your personal information, whether public or private, will not be sold, exchanged, transferred, or given to any company for any reason whatsoever, without your consent, other than for the express purpose outlined in this privacy policy. Your personal information will be shared with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

While Fetola will take reasonable measures to protect all information made available to it, it shall not be liable in the event that the information is lost or unauthorized accessed is obtained thereto, without negligence on its part.

5. How Will We Protect Your Information

Fetola will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All personal information will be stored on secure servers.

6. Third Party Links

6.1. At Fetola’s discretion we may include links to third party sites, products or services on the Mentor Hotline website. These third parties and sites are completely separate and independent of Fetola. As such Fetola cannot be held responsible for any use of your personal information arising from you disclosing such information to the third party sites. Please ensure that you read the third party’s privacy policy statement on their site before disclosing any information.

6.2. Nonetheless, Fetola seeks to protect the integrity of our site and welcomes any feedback about these sites.

7. Online Privacy Policy Only

This online privacy policy only applies to information collected through our website and not to information collected offline.

8. Data Transmission and Storage

8.1. Secure data transmission over the internet cannot be 100% guaranteed. Fetola cannot therefore ensure or guarantee the security of any information you transmit to us and you do so at your own risk.

8.2. Fetola will endeavour, where practically possible, to obtain confidentiality agreements that are consistent with this privacy policy from any third party vendor and hosting partner that Fetola uses to provide the necessary hardware, software, networking, storage and related technologies to run the Mentor Hotline website.

9. International Use

This website is hosted in South Africa. Any user accessing or using the site from outside South Africa acknowledges that they are voluntarily transferring personal and other information to South Africa and as such agrees that Fetola’s collection, use, storage and sharing of information falls under South African legal jurisdiction and as such is only subject to South African laws.

10. Public Space

Fetola cannot safeguard any information that users disclose in public space, including on any bulletin board, chat room or any social media site, as such information is available to anyone else who visits that space.

11. Minors

No person under the age of 18 may register on the Mentor Hotline website nor may they use the services provided on the Mentor Hotline website.

12. Terms and Conditions

Please visit our Terms and Conditions which discusses the use, disclaimers and limitations of liability governing our website.

13. Reservation of Rights

13.1. Fetola reserves the right to retain your Personal Information, other data collected about you and content you submit to or through the Mentor Hotline website to the extent required by applicable laws, rules and regulations and as necessary to protect our legal interests and operate our business.

13.2. Fetola reserves the right to disclose personal information of the users in good faith as described in the purpose of the website.

13.3. Fetola reserves the right to disclose personal information when required to do so by law or to exercise our legal rights.

14. Your Consent

By using our website, you consent to our privacy policy. If you do not consent to this privacy policy, you must not access and use this website.

15. Changes To Our Privacy Policy

Fetola reserves the right to make changes to the Mentor Hotline Privacy Policy from time to time without notice or acceptance by you. All changes to the Privacy policy will be posted on the website. Users are responsible to ensure that they read the Privacy Policy and check for any updates or changes on a regular basis.

16. Contact Us

Email Address: info@fetola.co.za

Contact Number: 0861 111 690

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